Specializing in customer service and support for the pharmaceutical industry, our Customer Service team provides white glove service for our clients as well as their customers. Our carefully selected and trained staff ensure that every customer has a positive experience when contacting us, while our concierge-style approach can accommodate custom and complex service models.

Our CSRs can perform call-out surveys to gauge customer satisfaction, acquire feedback, and offer additional support and training services if needed. Every exchange is carefully recorded to provide a documented trail of correspondence.

We provide the highest quality level of service not seen or readily available in other organizations. Our suite of services includes:

• Inbound and outbound email, online, and telephone contact
• Professional product training (live, telephone, videos, and webinar)
• Customer issue analysis and resolution, detailed activity reports
• Customer feedback acquisition, analysis and recommendations
• Complex order taking and program sign-ups
• Product or program implementation planning and management, including large scale corporate rollouts
• Product and program management including policy creation and compliance, on behalf of corporate customers
• Creation of custom training and product support materials (print, video, live)
• Supply chain management
• Multilingual service in English, French, Italian, and Spanish

Our concierge-style service model can accommodate customized services and complex programmes, so please contact us to discuss your needs.